If you need help or have any questions about Eurojackpot, you can contact us by selecting one of the options below:
I’ve won a Eurojackpot prize
If you believe you have won a Eurojackpot prize, please visit the How to Claim page for information on how to claim your prize. If you still have an enquiry after reading this page, please send an email to the following address:
I’ve won a raffle, sweepstake or competition
Unfortunately, you have probably received a scam letter, email or call by someone who is trying to defraud you. You cannot win a Eurojackpot prize if you have not purchased a ticket. View the Scams page to check if you have been contacted by a scammer.
If you still have an enquiry after reading the scams page, please send an email to the following address:
My ticket has been lost or damaged
If you purchased a Eurojackpot ticket from a retail store and have lost it or it has been damaged, you will need to contact the official lottery operator in your country for information on what to do next.
If you’ve lost the ticket before the draw has taken place, you may need to buy another one. To avoid this issue in the future, you should consider playing Eurojackpot online. Visit the How to Play Eurojackpot page to see the full list of benefits when playing online.Reset
We recommend enquires are sent via email because they can be processed more quickly than if they are sent by post. Postal enquiries should be sent to the following address:
The Lottery Company Ltd.
Company Registration Information
Company Name: The Lottery Company Ltd.
Company Registration Number: 02949433