Contact Us

If you need help or have any questions about Eurojackpot, you can contact us by selecting one of the options below:

If you have a question or comment about lottery games or Lottery.co.uk, please choose from one of the following options:

I’ve won a Eurojackpot prize

I’ve won a Eurojackpot prize

If you believe you have won a Eurojackpot prize, please visit the How to Claim page for information on how to claim your prize. If you still have an enquiry after reading this page, please send an email to the following address:

I’ve won a raffle, sweepstake or competition

I’ve won a raffle, sweepstake or competition

Unfortunately, you have probably received a scam letter, email or call by someone who is trying to defraud you. You cannot win a Eurojackpot prize if you have not purchased a ticket. View the Scams page to check if you have been contacted by a scammer.

If you still have an enquiry after reading the scams page, please send an email to the following address:

My ticket has been lost or damaged

My ticket has been lost or damaged

If you purchased a Eurojackpot ticket from a retail store and have lost it or it has been damaged, you will need to contact the official lottery operator in your country for information on what to do next.

If you’ve lost the ticket before the draw has taken place, you may need to buy another one. To avoid this issue in the future, you should consider playing Eurojackpot online. Visit the How to Play Eurojackpot page to see the full list of benefits when playing online.

Other Enquiry

Other Questions

If you’re contacting us because you have received a communication about a prize, first read the Scams page to make sure you are not the target of a scammer.

For all other enquiries, please send an email to the following address:

Reset

Postal Address

We recommend enquires are sent via email because they can be processed more quickly than if they are sent by post. Postal enquiries should be sent to the following address:

The Lottery Company Ltd.
The Acorns
Oakwood Park Business Centre
Bishop Thornton
Harrogate
HG3 3BF

Please do not post tickets as they cannot be processed at this address.

Company Registration Information

Company Name: The Lottery Company Ltd.

Registered Office:
Tattersall House
East Parade
Harrogate
HG1 5LT

Company Registration Number: 02949433

Please do not post tickets as they cannot be processed at this address.

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